PAID ADVERTISEMENT (Condo & Community Associations, con't.) solely by the board, the managing wishes to the on-site agent's job is to help guide the board to make deci- sions that are in the best interest of the property and all of its owners, then management executive who conveys the board's Hawaiiana Management Company is #1 on the Big Island, Named "Best of West" manager. KAILUA-KONA, HAWAFI Hawaiiana Management Company, Ltd. was named "Best of the West" in 2021 by Hawaii Good on-site managers are pro-active problem-solv- ers and the eyes and ears of the community. They listen carefully to what Owners are saying (good or bad), and are aware of what is going on around them. Often the board will community association manager, serving as managing agent for over 75 residential and Hawaiiana provides island- is proud of its island roots. wide service through its office in Kailua-Kona. All of Hawaiiana's 250-plus employees are located in Hawal'i. support the implementa- tion of those decisions. To Linda Morabito serves as Hawaiiana's Vice President of Hawal'i Island Operations. that end, the management company provides a dedi- cated team which includes a management executive, an administrative assistant, ager's expertise to solve commercial properties on island. In addition, Hawaiiana is #1 in Island residents in West Hawaii Today's annual survey. Hawaiiana is the Big Island's largest rely on the on-site man- Hawai'i, serving over 750 associations in the state. Hawallana has been in business for 57 years, and an accountant, and when needed, a payroll specialist. solutions so that they problems and research FIRST PLACE Your management exec- utive is the first line of service to the client and should be the "go-to" per- son when the board has can make solid, informed Why choose Hawaiiana? BESTo Hawaii 2021 West decisions about the issues at hand. On-site managers Association Management is our only focus Local (vs. mainland) banking All employees are in Hawaii who are one step ahead will win the respect of their boards! Linda Morabito Vice President Hawaf i Island Operations questions or concerns. In addition, the management executive: Wiest Hawal Today Some of the functions of Condo & Community Association Roles: Each One Plays a Vital Part on-site managers include: Provides support and guidance for the on-site manager Monitoring day-to-day operations Overseeing association employees and vendors Creating a healthy and thriving condo or commu- nity association requires the cooperation of persons in four important roles. These are: accountable for their ac- tions. If the owner has con- are in the best interest cerns about the property. they should bring them up to the board in writing, and/or communicate with the managing agent. This way the concerns are on record, and the board Prepares a draft budget to assist board members in finalizing their actual budget Makes property inspec- tions and supervises main- dations for the board tenance of the common elements with on-site staff establish policies that Awareness of budgetary concerns and constraints of the property. Direc- tors have an important fiduciary responsibil- ity to the association, meaning they work for Research and recommen- Communication with the board, and awareness of Owners Board Members all of the owners. Other Prepares meeting agenda its expectations and provides pertinent information to the board to assist them with deci- than the monthly board Communication with the management executive meeting, the board should Before every meeting. the managing agent will provide a board meeting packet to the directors, as well as the on-site manag- er. Board members should or managing agent has a formal method of deliber- Managing Agent not be involved in the day-to-day implementa- tion of its decisions. That On-site Managers ating and responding to the owner. Owners should Maintaining detailed notes regarding the prop- sion-making Facilitates communica- tion with owners for the board Owners: Owners are members that make up the association, whether it and timely responses. be an AOAO (Association of Apartment Owners), Community Association, Coop, or other type of community. expect courteOus, detailed responsibility rests upon the on-site manager and managing agent. erty It is the owners' respon- sibility to familiarize themselves with the association's documents read the material and be ready to discuss and vote on issues at the meeting. The managing agent also provides fiscal and ac- counting functions for the property. Assisting with owner requests when appropriate Maintaining a routine By familiarizing them- selves with the associ- ation's governing docu- ments, board members are equipped to handle association issues. Gov- erning documents can be thought of as the "consti- tution" of the property, both providing and limit- ing the board's authority to govern. Note that these are the association's only enforceable documents, so all board actions must be in line with the articles, bilities fall under two basic bylaws and CC&R's. maintenance schedule and checklist, including periodic checks of large machinery and other big-ticket items Another important respon- sibility for board members is to educate owners of association rules and pol- icies, important contacts, emergency procedures, etc. This can be done through posted announcements, newsletters, an owners' website or other communi- ty communication. An owner's primary role is to elect the board of directors. It is in the owner's best interest to be well-informed about candidates as well as - the articles, bylaws and CC&R's (Covenants, Con- ditions and Restrictions), so that they know and understand the rules and On-site Manager: The on-site manager is the "doer," who implements the decisions of the board in running the property. The manager may carry out daily property tasks in a hands-on way, or he or she may orchestrate many While living in communi- ties will always present challenges, the greatest chance for success hap- pens when all members invest in their association restrictions by which they need to abide as a member of the association. Prefer- on-going happenings at the property. The owner should participate in the voting process at the annual meeting (either in person or by "proxy"). In addition, owners have the right to hold the board of directors, on-site man- ager and managing agent ably, this should be done before making a home purchase, so that there are no surprise restrictions or requirements! Managing Agent: A manage- employees and/or vendors by responsibly playing ment company's responsi- their part. For more in- formation on Hawaiiana's functions: guidance and Board meeting attendance support. While specific budget, personnel, or other issues can be decided at once. On-site managers should be especially aware of the association's chain of command. While the board is the decision-mak- services, please contact: Mele Heresa, CCIM, CPM at meleh@hmemgt.com or (808) 593-6827. Board Members: The essence of the board of directors' responsibility is the primary responsi- bility of board members. is to make decisions and ing body, it is usually the PAID ADVERTISEMENT (Condo & Community Associations, con't.) solely by the board, the managing wishes to the on-site agent's job is to help guide the board to make deci- sions that are in the best interest of the property and all of its owners, then management executive who conveys the board's Hawaiiana Management Company is #1 on the Big Island, Named "Best of West" manager. KAILUA-KONA, HAWAFI Hawaiiana Management Company, Ltd. was named "Best of the West" in 2021 by Hawaii Good on-site managers are pro-active problem-solv- ers and the eyes and ears of the community. They listen carefully to what Owners are saying (good or bad), and are aware of what is going on around them. Often the board will community association manager, serving as managing agent for over 75 residential and Hawaiiana provides island- is proud of its island roots. wide service through its office in Kailua-Kona. All of Hawaiiana's 250-plus employees are located in Hawal'i. support the implementa- tion of those decisions. To Linda Morabito serves as Hawaiiana's Vice President of Hawal'i Island Operations. that end, the management company provides a dedi- cated team which includes a management executive, an administrative assistant, ager's expertise to solve commercial properties on island. In addition, Hawaiiana is #1 in Island residents in West Hawaii Today's annual survey. Hawaiiana is the Big Island's largest rely on the on-site man- Hawai'i, serving over 750 associations in the state. Hawallana has been in business for 57 years, and an accountant, and when needed, a payroll specialist. solutions so that they problems and research FIRST PLACE Your management exec- utive is the first line of service to the client and should be the "go-to" per- son when the board has can make solid, informed Why choose Hawaiiana? BESTo Hawaii 2021 West decisions about the issues at hand. On-site managers Association Management is our only focus Local (vs. mainland) banking All employees are in Hawaii who are one step ahead will win the respect of their boards! Linda Morabito Vice President Hawaf i Island Operations questions or concerns. In addition, the management executive: Wiest Hawal Today Some of the functions of Condo & Community Association Roles: Each One Plays a Vital Part on-site managers include: Provides support and guidance for the on-site manager Monitoring day-to-day operations Overseeing association employees and vendors Creating a healthy and thriving condo or commu- nity association requires the cooperation of persons in four important roles. These are: accountable for their ac- tions. If the owner has con- are in the best interest cerns about the property. they should bring them up to the board in writing, and/or communicate with the managing agent. This way the concerns are on record, and the board Prepares a draft budget to assist board members in finalizing their actual budget Makes property inspec- tions and supervises main- dations for the board tenance of the common elements with on-site staff establish policies that Awareness of budgetary concerns and constraints of the property. Direc- tors have an important fiduciary responsibil- ity to the association, meaning they work for Research and recommen- Communication with the board, and awareness of Owners Board Members all of the owners. Other Prepares meeting agenda its expectations and provides pertinent information to the board to assist them with deci- than the monthly board Communication with the management executive meeting, the board should Before every meeting. the managing agent will provide a board meeting packet to the directors, as well as the on-site manag- er. Board members should or managing agent has a formal method of deliber- Managing Agent not be involved in the day-to-day implementa- tion of its decisions. That On-site Managers ating and responding to the owner. Owners should Maintaining detailed notes regarding the prop- sion-making Facilitates communica- tion with owners for the board Owners: Owners are members that make up the association, whether it and timely responses. be an AOAO (Association of Apartment Owners), Community Association, Coop, or other type of community. expect courteOus, detailed responsibility rests upon the on-site manager and managing agent. erty It is the owners' respon- sibility to familiarize themselves with the association's documents read the material and be ready to discuss and vote on issues at the meeting. The managing agent also provides fiscal and ac- counting functions for the property. Assisting with owner requests when appropriate Maintaining a routine By familiarizing them- selves with the associ- ation's governing docu- ments, board members are equipped to handle association issues. Gov- erning documents can be thought of as the "consti- tution" of the property, both providing and limit- ing the board's authority to govern. Note that these are the association's only enforceable documents, so all board actions must be in line with the articles, bilities fall under two basic bylaws and CC&R's. maintenance schedule and checklist, including periodic checks of large machinery and other big-ticket items Another important respon- sibility for board members is to educate owners of association rules and pol- icies, important contacts, emergency procedures, etc. This can be done through posted announcements, newsletters, an owners' website or other communi- ty communication. An owner's primary role is to elect the board of directors. It is in the owner's best interest to be well-informed about candidates as well as - the articles, bylaws and CC&R's (Covenants, Con- ditions and Restrictions), so that they know and understand the rules and On-site Manager: The on-site manager is the "doer," who implements the decisions of the board in running the property. The manager may carry out daily property tasks in a hands-on way, or he or she may orchestrate many While living in communi- ties will always present challenges, the greatest chance for success hap- pens when all members invest in their association restrictions by which they need to abide as a member of the association. Prefer- on-going happenings at the property. The owner should participate in the voting process at the annual meeting (either in person or by "proxy"). In addition, owners have the right to hold the board of directors, on-site man- ager and managing agent ably, this should be done before making a home purchase, so that there are no surprise restrictions or requirements! Managing Agent: A manage- employees and/or vendors by responsibly playing ment company's responsi- their part. For more in- formation on Hawaiiana's functions: guidance and Board meeting attendance support. While specific budget, personnel, or other issues can be decided at once. On-site managers should be especially aware of the association's chain of command. While the board is the decision-mak- services, please contact: Mele Heresa, CCIM, CPM at meleh@hmemgt.com or (808) 593-6827. Board Members: The essence of the board of directors' responsibility is the primary responsi- bility of board members. is to make decisions and ing body, it is usually the