PAID ADVERTISEMENT Hawaiiana Management Company is #1 on the Big Island, Named "Best of West" KAILUA-KONA, HAWATI community association Hawaiiana Management Company, Ltd. was named "Best of the West" in 2022 by Hawaii Island residents in West Hawaii Today's annual survey. Hawaiiana is the Big Island's largest manager, serving as managing agent for over 70 residential and I commercial properties on island. In addition, Hawaiiana is #1 in Hawai'i, serving over 750 associations in the state. FIRST PLACE BESTO Hawaii 2022 West West Hawall Today Why choose Hawaiiana? Creating a healthy and thriving condo or commu- nity association requires the cooperation of persons in four important roles. These are: Owners Board Members Managing Agent On-site Managers Owners: Owners are members that make up the association, whether it be an AOAO (Association of Apartment Owners), Community Association, Co-op, or other type of community. An owner's primary role is to elect the board of directors. It is in the owner's best interest to be well-informed about candidates as well as on-going happenings at the property. The owner should participate in the voting process at the annual meeting (either in person or by "proxy"). In addition, owners have the right to hold the board of directors, on-site man- ager and managing agent Condo & Community Association Roles: Each One Plays a Vital Part Hawaiiana provides island wide service through i its office in Kailua-Kona. Linda Morabito serves as Hawaiiana's Vice: President of Hawai'i Island Operations. Association Management is our only focus Local (vs. mainland) banking All employees are in Hawai'i accountable for their ac tions. If the owner has con- cerns about the property. they should bring them up to the board in writing. and/or communicate with the managing agent. This way the concerns are on record, and the board or managing agent has a formal method of deliber- ating and responding to the owner. Owners should expect courteous, detailed and timely responses. Hawaiiana has been in business for 58 years, and It is the owners' respon- sibility to familiarize themselves with the association's documents -the articles, bylaws and CC&R's (Covenants, Con- ditions and Restrictions), so that they know and understand the rules and restrictions by which they need to abide as a member of the association. Prefer- ably, this should be done before making a home purchase, so that there are no surprise restrictions or requirements! Board Members: The essence of the board of directors' responsibility is to make decisions and is proud of its island roots. All of Hawaiiana's nearly 250 employees are located in Hawai'i. establish policies that are in the best interest of the property. Direc- tors have an important fiduciary responsibil- ity to the association, meaning they work for all of the owners. Other than the monthly board meeting, the board should not be involved in the day-to-day implementa- tion of its decisions. That responsibility rests upon the on-site manager and managing agent. By familiarizing them selves with the associ ation's governing docu- ments, board members are equipped to handle association issues. Gov- erning documents can be thought of as the "consti- tution" of the property. both providing and limit- ing the board's authority to govern. Note that these are the association's only enforceable documents, so all board actions must be in line with the articles, bylaws and CC&R's. Board meeting attendance is the primary responsi- bility of board members. Linda Morabito Vice President Hawafi Island Operations Before every meeting. the managing agent will provide a board meeting packet to the directors, as well as the on-site manag er. Board members should read the material and be ready to discuss and vote on issues at the meeting. Another important respon- sibility for board members is to educate owners of association rules and pol- icies, important contacts, emergency procedures, etc.. This can be done through posted announcements, newsletters, an owners' website or other communi- ty communication. Managing Agent: A manage ment company's responsi- bilities fall under two basic functions: guidance and support. While specific budget, personnel, or other issues can be decided (Condo & Community Associations, con't.) solely by the board, the managing agent's job is to help guide the board to make deci- sions that are in the best interest of the property and all of its owners, then support the implementa- tion of those decisions. To that end, the management company provides a dedi- cated team which includes t a management executive, an administrative assistant, an accountant, and when needed, a payroll specialist. Your management exec- utive is the first line of service to the client and should be the "go-to" per- son when the board has questions or concerns. In addition, the management executive: Provides support and guidance for the on-site manager . Prepares a draft budget to assist board members in finalizing their actual budget . Makes property inspec- tions and supervises main- tenance of the common elements with on-site staff Prepares meeting agenda and provides pertinent information to the board to assist them with deci- sion-making Facilitates communica- tion with owners for the board The managing agent also provides fiscal and ac- counting functions for the property. On-site Manager: The on-site manager is the "doer," who implements the decisions of the board in running the property. The manager may carry out daily property tasks in a hands-on way, or he or she may orchestrate many employees and/or vendors at once. On-site managers should be especially aware of the association's chain of command. While the board is the decision-mak- ing body, it is usually the management executive who conveys the board's wishes to the on-site manager. Good on-site managers are pro-active problem-solv ers and the eyes and ears of the community. They listen carefully to what owners are saying (good or bad), and are aware of what is going on around them. Often the board will rely on the on-site man- ager's expertise to solve problems and research solutions so that they can make solid, informed decisions about the issues. at hand. On-site managers who are one step ahead will win the respect of their boards! Some of the functions of on-site managers include: Monitoring day-to-day operations Overseeing association employees and vendors Awareness of budgetary concerns and constraints Research and recommen dations for the board Communication with the board, and awareness of its expectations Communication with the management executive Maintaining detailed notes regarding the property Assisting with owner requests when appropriate Maintaining a routine maintenance schedule. and checklist, including periodic checks of large machinery and other big-ticket items While living in communi- ties will always present challenges, the greatest chance for success hap- pens when all members in- vest in their association by responsibly playing their part. For more information on Hawaiiana's services, please contact: Mele Heresa, CCIM, CPM, Real Estate Broker RB-21752, at (808) 593-6827 or meleh@hmcmgt.com. PAID ADVERTISEMENT Hawaiiana Management Company is # 1 on the Big Island , Named " Best of West " KAILUA - KONA , HAWATI community association Hawaiiana Management Company , Ltd. was named " Best of the West " in 2022 by Hawaii Island residents in West Hawaii Today's annual survey . Hawaiiana is the Big Island's largest manager , serving as managing agent for over 70 residential and I commercial properties on island . In addition , Hawaiiana is # 1 in Hawai'i , serving over 750 associations in the state . FIRST PLACE BESTO Hawaii 2022 West West Hawall Today Why choose Hawaiiana ? Creating a healthy and thriving condo or commu nity association requires the cooperation of persons in four important roles . These are : Owners Board Members Managing Agent On - site Managers Owners : Owners are members that make up the association , whether it be an AOAO ( Association of Apartment Owners ) , Community Association , Co - op , or other type of community . An owner's primary role is to elect the board of directors . It is in the owner's best interest to be well - informed about candidates as well as on - going happenings at the property . The owner should participate in the voting process at the annual meeting ( either in person or by " proxy " ) . In addition , owners have the right to hold the board of directors , on - site man ager and managing agent Condo & Community Association Roles : Each One Plays a Vital Part Hawaiiana provides island wide service through i its office in Kailua - Kona . Linda Morabito serves as Hawaiiana's Vice : President of Hawai'i Island Operations . Association Management is our only focus Local ( vs. mainland ) banking All employees are in Hawai'i accountable for their ac tions . If the owner has con cerns about the property . they should bring them up to the board in writing . and / or communicate with the managing agent . This way the concerns are on record , and the board or managing agent has a formal method of deliber ating and responding to the owner . Owners should expect courteous , detailed and timely responses . Hawaiiana has been in business for 58 years , and It is the owners ' respon sibility to familiarize themselves with the association's documents -the articles , bylaws and CC & R's ( Covenants , Con ditions and Restrictions ) , so that they know and understand the rules and restrictions by which they need to abide as a member of the association . Prefer ably , this should be done before making a home purchase , so that there are no surprise restrictions or requirements ! Board Members : The essence of the board of directors ' responsibility is to make decisions and is proud of its island roots . All of Hawaiiana's nearly 250 employees are located in Hawai'i . establish policies that are in the best interest of the property . Direc tors have an important fiduciary responsibil ity to the association , meaning they work for all of the owners . Other than the monthly board meeting , the board should not be involved in the day - to - day implementa tion of its decisions . That responsibility rests upon the on - site manager and managing agent . By familiarizing them selves with the associ ation's governing docu ments , board members are equipped to handle association issues . Gov erning documents can be thought of as the " consti tution " of the property . both providing and limit ing the board's authority to govern . Note that these are the association's only enforceable documents , so all board actions must be in line with the articles , bylaws and CC & R's . Board meeting attendance is the primary responsi bility of board members . Linda Morabito Vice President Hawafi Island Operations Before every meeting . the managing agent will provide a board meeting packet to the directors , as well as the on - site manag er . Board members should read the material and be ready to discuss and vote on issues at the meeting . Another important respon sibility for board members is to educate owners of association rules and pol icies , important contacts , emergency procedures , etc .. This can be done through posted announcements , newsletters , an owners ' website or other communi ty communication . Managing Agent : A manage ment company's responsi bilities fall under two basic functions : guidance and support . While specific budget , personnel , or other issues can be decided ( Condo & Community Associations , con't . ) solely by the board , the managing agent's job is to help guide the board to make deci sions that are in the best interest of the property and all of its owners , then support the implementa tion of those decisions . To that end , the management company provides a dedi cated team which includes t a management executive , an administrative assistant , an accountant , and when needed , a payroll specialist . Your management exec utive is the first line of service to the client and should be the " go - to " per son when the board has questions or concerns . In addition , the management executive : Provides support and guidance for the on - site manager . Prepares a draft budget to assist board members in finalizing their actual budget . Makes property inspec tions and supervises main tenance of the common elements with on - site staff Prepares meeting agenda and provides pertinent information to the board to assist them with deci sion - making Facilitates communica tion with owners for the board The managing agent also provides fiscal and ac counting functions for the property . On - site Manager : The on - site manager is the " doer , " who implements the decisions of the board in running the property . The manager may carry out daily property tasks in a hands - on way , or he or she may orchestrate many employees and / or vendors at once . On - site managers should be especially aware of the association's chain of command . While the board is the decision - mak ing body , it is usually the management executive who conveys the board's wishes to the on - site manager . Good on - site managers are pro - active problem - solv ers and the eyes and ears of the community . They listen carefully to what owners are saying ( good or bad ) , and are aware of what is going on around them . Often the board will rely on the on - site man ager's expertise to solve problems and research solutions so that they can make solid , informed decisions about the issues . at hand . On - site managers who are one step ahead will win the respect of their boards ! Some of the functions of on - site managers include : Monitoring day - to - day operations Overseeing association employees and vendors Awareness of budgetary concerns and constraints Research and recommen dations for the board Communication with the board , and awareness of its expectations Communication with the management executive Maintaining detailed notes regarding the property Assisting with owner requests when appropriate Maintaining a routine maintenance schedule . and checklist , including periodic checks of large machinery and other big - ticket items While living in communi ties will always present challenges , the greatest chance for success hap pens when all members in vest in their association by responsibly playing their part . For more information on Hawaiiana's services , please contact : Mele Heresa , CCIM , CPM , Real Estate Broker RB - 21752 , at ( 808 ) 593-6827 or meleh@hmcmgt.com .